Office phones are answered starting at 8:30 a.m. Monday to Thursday and at 9:00 a.m. on Fridays and Saturdays. The volume of calls is the greatest at this time of day. If you are not calling for a same-day appointment or an urgent concern, calling at a later time during the day will allow us to manage your call more efficiently.

Your call is important to us. With multiple incoming calls, it may be necessary for your call to be put on hold. You will always be asked if you are able to hold. We know your time is valuable and will make every effort to answer your call as soon as possible.

Medical assistants usually return morning calls at the noontime break; afternoon callbacks are made at the close of the day. Calls received after 4:00 pm will be answered the next business day, however, it is not unusual for Dr Gamboa to remain in the office after hours to return phone calls.

Prior to your visit, we encourage you to call the customer service telephone number located on your medical insurance card. There are many insurance policies offered by each insurance company. They can best provide co-pay amounts and verify coverage for services according to your specific plan.

All of our services are available for uninsured patients as well. There are payment options available for self-pay patients. Please ask our front desk staff how to arrange for these.

Your health insurance contract requires that you be responsible for payment of co-pay fees at the time of the visit. We accept Cash, Visa, MasterCard, American Express and Discover cards.

For Controlled medications please ask your provider about your prescriptions/renewals at the time of your appointment. Controlled Medications will NOT be refilled over the phone. No exceptions.

For all other medications, make sure the provider prescribes enough medicine to get you through to your next appointment. If you run out medication before your next appointment, please contact your Pharmacy First so we can receive an electronic request and expedite the process.

Please allow 48–72 hours for prescription renewals when requested through the portal or by telephone.

When calling in your prescriptions, please have the following information available:

• Name of medication
• Current dose
• How often medication is taken

Appointments are made to reserve a place for you in the schedule. If you cannot keep your appointment, please provide at least 24 hours’(1 business day) in advance notice.

A No-Show fee of $50 will be charged for missed appointments when advanced cancellation notice is not given.

**Please note that No-Show charges are patient responsibility and will not be billed to your insurance company.

Your appointment may have to be rescheduled if you are more than 15 minutes late.

If there is an abnormal result with your test, and needs prompt attention, you will be contacted by the office within 24-48 hrs. Otherwise, you can expect a written notification through the Patient Portal within 5-10 business days.

If Dr Gamboa wants you to be seen by a specialist, the office staff will obtain the referral for you and you will be notified by the office within 48-72 hours with the information required.

After Hours, if your need is life threatening, proceed to the nearest emergency room. No call to the provider is necessary before proceeding to the Emergency Room.

For urgent problems that cannot wait for the following business day, Dr Gamboa is on call. You can reach her by calling the practice telephone number and following the prompts.

Dr Gamboa will NOT refill controlled medications over the phone.

A completed Record Release form, including the patient’s signature, is required before records can be released. The release form can be obtained here  The law allows Medical Offices 30 days to complete requests for records. However, our office puts forth every effort to respond to these requests in a timely manner.

Please ask our office for details on applicable fees.